Writing Services
Content is king, and you are the reigning monarch over your communications with the world.
Learn how we can help you communicate effectively with your customers and employees through documentation, content marketing, business communications, and more.
Technical Documentation
Every service needs technical documentation to support retention, upsell opportunities, and customer usage. We can write technical documentation that flows well, markets your services, and helps your customers use your products and services more effectively.
Documentation services include:
- Knowledge base information architecture (IA) designed with your users in mind
- Knowledge base articles created for your users using simple, digestible language
- Manuals designed with your users or employees in mind to explain complex processes easily
- Chatbot dialogue using your styles and current or new knowledge base to quickly answer common questions
- Frequently Asked Questions (FAQs) answering your most common product or service questions for marketing, user experience, or customer success purposes
Examples of Work:
Internal Communications
Your employees deserve proper internal communication. That’s where we come in. We can write you style guides, email templates, and communications plans that will reduce turnover and showcase your business achievements to your team members with ease.
Internal communications work includes:
- Brand books created with your palette, logo, and other design elements in front of mind
- Style guides written for your voice according to either existing communications and marketing guidelines or created from scratch
- Email templates designed your internal emails such as acquisitions, revenue/sales updates, cybersecurity or IT messaging, and more
- Internal content calendar mapping out how your company communicates in a non-marketing way with its employees, stakeholders, and potential candidates
- Social media plans curated with your internal branding in mind designed to aid in employee retention, investor interest, and talent acquisition
Examples of Work:
Business Documentation
Business documentation aids new employees and communicates business changes to current staff. We can write employee handbooks, standard operating procedures, and Human Resources documentation.
Business documentation includes:
- Human Resources (HR) communications plans announcing Open Enrollment, department or company reorganizations changes in company policies or other big news
- Standard Operating Procedures (SOPs) designed to empower new employees, aid in reducing turnover, and guide employee promotions and new duties as assigned
- HR knowledge bases curated to aid your employees with self-enablement with time management, tax forms and orientation, and payroll questions
- Employee handbooks created to onboard new talent, guide HR operations, and transition promoted talent
- Public relations and publicity written to your marketing standards to inform and engage employees, investors, stakeholders, and potential talent
Examples of Work:
Content Marketing
Through content marketing, you can showcase your thought leadership in your industry. Blogs, guides, and eBooks can showcase how your product or service has changed the world and can improve the lives of your audience.
Content marketing examples include:
- Blogs written to showcase your knowledge, increase search engine optimization (SEO), and drive engagement
- Downloadable guides and eBooks designed with your brand in mind to drive marketing-qualified leads (MQLs) and move potential customers down the funnel
- Content calendars curated to engage your audience, drive conversions, and market your product or service
- Data-driven case studies showcasing your product or service to potential customers or to drive upsells using your metrics and data
- Integrated marketing communications (IMC) plans including market research, content examples, communications budgets, and more to drive your marketing strategy
Examples of Work:
Newsletters and Email Campaigns
Newsletters and email campaigns keep your brand top-of-mind and allow you to nurture marketing and sales leads. With a thought leadership mindset, we create email templates, drip campaigns, and nurture emails. With external communications to your audience, you can increase your sales and upsells, promote your company to your audience, and turn leads into contracts.
Email campaigns include:
- Newsletters curated from your company updates, relevant industry news and announcements, and blog posts and other content marketing materials
- Drip campaigns designed to entice customers within the sales and marketing funnels and convert leads
- Nurture campaigns written to communicate with sales-qualified leads (SQLs) about company offerings and aid in business development (BizDev)
- Promotional emails created to upsell or showcase new products, inform on promotions on current products or services, and drive click-throughs and sales
- Welcome emails detailing how you will communicate with new subscribers and who you are as a brand
Examples of Work:
Ghostwriting
Nine Muses Writing Group offers ghostwriting services to aid you in telling your story. We write stories, novels, business manuals, and more in your voice and style.
Ghostwriting includes:
- Interviews with you to find your voice and style to curate your message in an efficient and effective way
- Style guides curated to define the elements of your style and guide us in creating a publication unique to you
- Progress reports and meetings to aid in the writing process, based on your busy schedule, to ensure project progress and consistency
- Constant editing and revising designed to ensure the end product is to your standards and within your guidelines
- A beautiful finished product written for you, by you, and with you
We are unable to provide examples of work due to nondisclosure agreements and for the sake of our clients’ privacy. Reach out for a free consultation and sample of work.
Podcast Research and Scripting
Are you ready to start your podcast? All podcasting starts with a story, and we will help you tell that story. We can provide services from research to scripting and more.
Podcasting services include:
- Keyword research using the latest analytical tools
- Brainstorming podcast ideas unique to your brand
- Podcast script-writing that flows well and tells a story
- Content creation for your brand’s podcast
Examples of Work:
White Papers
White papers showcase your specialized knowledge about a service you offer. These are typically data-driven and technical in their writing, and with our background in customer service and computer science, we will turn your data and technology into a thought leadership piece.
White papers include:
- Subject matter research from your existing documentation or based on your company’s research and development
- Subject matter expert (SME) interviews with industry professionals and your company’s technical experts, human-to-human
- Technical specifications gathering designed to gather the data and specs needed to drive thought leadership and promote your technical knowledge
- Constant revision during the entire Systems Development Life Cycle (SDLC) to stay up-to-date on new technologies and keep top-of-mind for industry professionals
- Turnkey white papers made to your specifications, beautifully designed and made readable by both laypeople and technical professionals
Examples of Work:
Website Design and Development
Every brand needs website design. That’s where we come in. We can work in Wix, Square, WordPress, WebFlow, and more to showcase your brand and how you can change the world for the better.
Web development includes:
- Market research and inspiration created together through a one-on-one interview to get you the web design of your dreams
- Information architecture (IA) and taxonomy designed to create a navigable website that sells, promotes, and establishes your brand
- Gorgeous web design using your style, your branding, and your voice
- Content management systems that either you can control after project completion or for us to maintain and update your site
- Project progress meetings to ensure your site is up to your standards and contains the information you need